Our rates are inclusive of Dinner, Bed and Breakfast.

Groups Reservations Manager

Job Location: Kruger Gate Hotel, Mpumalanga, South Africa

Job Department: Reservations based in Sea Point, Cape Town

Reports To: Executive team at Kruger Gate Hotel

Job Summary:  Kruger Gate Hotel is seeking a dynamic, detail-oriented, and experienced Groups Reservations Manager to oversee and manage all aspects of group bookings and tour operator relationships. This role is pivotal in ensuring the smooth handling of group reservations from initial inquiry to departure, with a strong focus on accuracy, efficiency, and client satisfaction. The successful candidate will be responsible for producing detailed reports, managing group inventory in Opera, and maintaining strong partnerships with key travel and tour operators.

Key Responsibilities:
  • Group and Tour Series Reservations Management:
    • Manage all group bookings and ensure accurate entry of rooming lists and updates in Opera PMS.
    • Coordinate all aspects of the group reservation process, ensuring timely and professional communication with internal departments and clients.
    • Prepare and issue group quotes, contracts, confirmations, pro-forma invoices, and final invoices.
  • Reporting & Analysis:
    • Create and analyse complex reports related to group production, booking pace, and pickup using Opera and Microsoft Excel.
    • Monitor and evaluate group revenue performance, identify trends, and propose strategies for growth and efficiency.
  • STO and Tour series Contracting:
    • Manage STO and Tour series contracts, ensuring all contracted rates, terms, and conditions are correctly loaded and maintained in Opera.
    • Collaborate with the sales and revenue management teams to negotiate and renew tour operator agreements.
  • Client Relationship Management:
    • Build and maintain strong, long-term relationships with key tour operators and travel agents.
    • Provide exceptional service and timely responses to inquiries, modifications, and special requests.
  • Team Collaboration:
    • Work collaboratively within the reservations and revenue teams to ensure seamless communication and service delivery.
    • Support junior reservation staff through mentoring and training, ensuring adherence to company standards.
Requirements
  • Experience & Skills:
    • Minimum 3 years of experience in a hotel reservations or groups management role, preferably in a luxury or safari destination.
    • Advanced knowledge of Opera PMS is essential.
    • Strong analytical and reporting skills, with proficiency in Excel and Opera reporting tools.
    • In-depth understanding of tour operator rates, STO contracting, and group sales processes.
    • Excellent communication and interpersonal skills.
    • Strong attention to detail and ability to manage multiple priorities under pressure.
  • Personal Attributes:
    • Highly organized and deadline-driven.
    • Adaptable and capable of thriving in a fast-paced and dynamic environment.
    • Collaborative team player with a proactive and positive approach.
What We Offer:
  • A vibrant and supportive working environment.
  • Competitive salary and benefits package.

Apply:
Please submit your CV and a cover letter outlining your suitability for the role to marketing@krugergatehotel.com

Deadline for applications is 12 September 2025. It is not always possible to reply to all applications, should you not hear back from us please consider your application as unsuccessful

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Guest Reviews

This property is a must if you are visiting Kruger. It’s very clean and the breakfast and dinner were delicious! There are many animals found right on the property. Sarah surprised us with a wonderful gift in our room for our anniversary and our friend’s rooms as well. We also booked a safari with the hotel and saw the big 5. If you are reading this, book now and you will not regret it.

Posted on 31/08/2025 by Google

What an incredible experience. Tspeho M saw to our private dining and he was absolutely amazing. Everything about this place is perfection!!!

Posted on 29/08/2025 by Google

(Translated by Google) A superb hotel, located right next to the park. We were lucky enough to be able to observe a herd of elephants with their babies and giraffes from our pool, not even 30 meters away. The staff is super nice and friendly, and the food is incredibly delicious. The rooms are simple but very clean. We'll definitely be back. It was a wonderful stay. Thank you.

(Original)
Ein super schönes Hotel, direkt am Park gelegen, wir hatten das Glück und konnten direkt vom Pool aus eine Gasherde Elefanten mit ihren Babys und Giraffen beobachten, keine 30 Meter vor uns. Das Personal ist super nett und freundlich, das Essen war Mega lecker. Die Zimmer sind einfach aber sehr sauber. Wir kommen bestimmt wieder. Es war ein gelungener Aufenthalt. Danke

Posted on 25/08/2025 by Google

An amazing trip my family of 9.
Amazing food and room.
All the staff were really nice but a special thanks to the guest manager Sarah.

Posted on 29/08/2025 by Google

An exceptional trip at the Kruger Gate Hotel.
We were a family of nine for a great one-week stay with three safari days.
Upon arrival, we had a few technical issues with one of our rooms, but the hotel quickly managed to fix the situation.
The entire staff is amazing, everyone is very kind, but a special thanks goes to the guest manager, Sarah, who was truly wonderful and really made our week extraordinary.
Everything at the hotel is very well managed, the beds and rooms are very comfortable.
The food is excellent, and I especially recommend the private dinner, which is an incredible experience to share with family.
The safaris are very well organized, and if you’re lucky, you might even see a lion (or six).
We leave with stars in our eyes and the memory of a dream trip.
Once again, thank you to all the staff, and especially to Sarah, for her kindness and outstanding professionalism.

Posted on 27/08/2025 by Google

Fantastic rooms, great food and an awesome viewing area. Great place to stay!

Posted on 23/08/2025 by Google

Spent 3 nights here.. Its a huge hotel with over 400 rooms if im not wrong.. very clean place.. It a 1 min drive from PaulKruger Gate to the Kruger National Park..
Room was nice.. if you are elderly and don wanna take the stairs gor the the \'\'2\'\' rooms.. Our room was on the first floor beside the swimming pool.. Was big and had a sofa as well.. TV programs were not so good..
Awesome breakfast and dinner buffets.. nice wide spread.. all that was tried were simply very every tasty.. breakfast n dinner are at two different restaurants.. they are next to each other.. Dinners variety is very very good.. friendly staff.. There is a viewing deck where if youare lucky you can see animals at the sabie river.. we managed to see elephants and deers..
We tried the inhouse couple massage. 3-4 hours.. was amazing.. Thehotel has a mini golf course and the chest board to play.. Staff were vrey friendly and accomodating to any request..
Actually too many good things to say.. you got to try it..
In short i htink this hotel everyone would want if they were to the park.. Awesome place will return if im back there

Posted on 27/08/2025 by TripAdvisor

This was our second stay at the Kruger Gate hotel - every bit as excellent as the first. Rooms are spotless, beautifully maintained, tastefully decorated and spacious, with lots of storage , power points and lighting options; beds are very comfortable.

Every member of staff we encountered, from housekeeping and cleaning crew to waitstaff, spa therapists and reception were incredibly helpful and professional.

The food included in their dinner bed and breakfast rate is still excellent value - constantly freshly made and replenished and of a far, far higher standard than is usual for a hotel buffet. Cocktails, bar drinks and food are similarly delicious (and staggeringly good value!)

The gardens and walkways are lovely, and the infinity pool was a delight. I was pleasantly surprised by the temperature when I dipped my foot in the water on the very sunny August day we arrived - but disappointingly, the the weather was too cool for me to get in the next day! Still, spending hours on the deck there watching the animal drama quietly unfold in front of us while lunching and eventually moving on to their delicious cocktails was a joy regardless

Posted on 28/08/2025 by TripAdvisor

Everything you need for a great safari in a great location is at this property. We hope to be able to come again. The breakfast and lunch are excellent with a great selection. The rooms and entire resort are clean and there is wildlife everywhere at the property.

Posted on 31/08/2025 by TripAdvisor

We found Kruger Gate Hotel to be above our expectations, they were really accommodating, and the accommodations were beautiful, clean and with a clear attention to detail. The entire resort provides a great atmosphere for relaxation, rejuvenation and being an excellent location for entry into Kroger. We would definitely recommend this to others, especially those who only have one day, like it\'s, so they can afford the price and make their one night stay extremely worthwhile!

Posted on 27/08/2025 by TripAdvisor

This hotel is amazing excellant service nothing too much trouble always friendly and welcoming would like to visit again one day

Posted on 24/08/2025 by TripAdvisor

An exceptional trip at the Kruger Gate Hotel.
We were a family of nine for a great one-week stay with three safari days.
Upon arrival, we had a few technical issues with one of our rooms, but the hotel quickly managed to fix the situation.
The entire staff is amazing, everyone is very kind, but a special thanks goes to the guest manager, Sarah, who was truly wonderful and really made our week extraordinary.
Everything at the hotel is very well managed, the beds and rooms are very comfortable.
The food is excellent, and I especially recommend the private dinner, which is an incredible experience to share with family.
The safaris are very well organized, and if you’re lucky, you might even see a lion (or six).
We leave with stars in our eyes and the memory of a dream trip.
Once again, thank you to all the staff, and especially to Sarah, for her kindness and outstanding professionalism.

Posted on 27/08/2025 by TripAdvisor

Tout était incroyable ! De la chambre, à l’emplacement, au personnel en passant par le restaurant ! Et bien évidemment le safari ! Nous avons passé un séjour de deux nuits tout simplement merveilleux !

Posted on 31/08/2025 by Booking.com

Fantastic resort, lovely staff, excellent food and great location, kids loved the pool

Posted on 26/08/2025 by Booking.com

Pulizia e organizzazione oltre che alla posizione

Posted on 24/08/2025 by Booking.com

It’s a beautiful property with very friendly and attentive employees. The lighting is warm and inviting and the resort feels like a huge treehouse with wildlife everywhere. The property even went above and beyond helping us to celebrate our anniversary.

Posted on 31/08/2025 by Booking.com

Its deck overlooking Kruger park and the layout of hotel w all amenities

Dinner Buffet was excellent along w breakfast. Buffet. Service exceptional

Posted on 23/08/2025 by Booking.com

Absolutely impressed with everything here. The room was so big, everything new, we would wake up and see impalas in the garden.

Food was absolutely delicious. Like wow, so many options, for vegetarians as well. Would wait everyday for that dinner.

Kind staff, we had some great game drives with them.

So many options to chill, play boardgames, a gym that would compete with an actual commercial gym, so well equipped.

Terrace and pool wow, we spotted so many animals just from there.

Massage absolutely incredible, the view from the room was great as well.

Probably one of the best hotel we stayed. And it’s so close to the park.

Posted on 23/08/2025 by Booking.com

Posizione, attività, struttura

Posted on 31/08/2025 by Booking.com

Wegen der Renovierung des Pools und der Zimmer war es etwas eingeschränkt.Aber das Personal war echt top

Posted on 28/08/2025 by Booking.com

Ένα πακέτο που τα έχει όλα . Πολύ ευγενικό προσωπικό, εξαιρετική τοποθεσία και πάρα πολύ ωραία διακόσμηση.

Posted on 25/08/2025 by Booking.com

Amazing location and the food is great incredible.

Posted on 24/08/2025 by Booking.com

Sehr gutes Restaurant (Buffet). Kruger Gate Eingang Nationalpark nur 500m entfernt.Schöner Blick von der Bar-Terrasse auf den Fluss und Nationalpark. Schönes Zimmer.

Posted on 30/08/2025 by Booking.com

Las habitaciones son muy cómodas y espaciosas, el resort es su conjunto es muy completo ya que cuenta con distintas zonas donde poder disfrutar del entorno, los empleados son muy atentos y amables y la comida es variada.

Posted on 26/08/2025 by Booking.com