Rooms Division Manager

Job Type: Full time

Job Location: Skukuza

Reports To: Hotel Manager

Job Summary

The Rooms Division Manager is responsible for managing the day-to-day operations of the rooms division, which includes the front office, housekeeping, and engineering departments. The ideal candidate will have experience working in a hotel and will be familiar with the various aspects of hotel operations. He or she will be a strong leader with excellent communication and interpersonal skills and will be able to effectively manage a team of employees. The Rooms Division Manager will be responsible for ensuring that all departments are running smoothly and efficiently and will be expected to resolve any issues that may arise.

Duties & Responsibilities

• Oversee all aspects of the rooms division, including and not limited to front office, reservations, housekeeping, safari, Guest relations and the rooms maintenance.
• Ensure that all departmental policies, procedures, and service standards are met.
• Monitor guest satisfaction scores and work with team members to address areas of opportunity.
• Maximize room revenue and occupancy through effective yield management practices.
• Prepare annual departmental operating budgets and capital expenditure requests.
• Manage payroll and other controllable expenses in accordance with budget guidelines.
• Participate in the development and implementation of hotel-wide marketing plans.
• Foster a positive working environment and culture that promotes employee engagement and retention.
• Handle customer complaints and concerns in a professional and efficient manner.
• Conduct regular meetings with department heads to ensure open communication and smooth operations.
• Assist in the interviewing and hiring of new team members within the Rooms department.
• Provide ongoing training and development opportunities for all team members.

Required Skills and Qualifications

• Degree in business, hospitality, or related field.
• 5+ years’ experience in hotel operations, with at least 2 years in a management role.
• Proven leadership and team-building skills.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational and time-management skills.
• Working knowledge of Microsoft Office and hotel property management systems.
• Opera and micros experience essential.
• Experience developing and implementing process improvements.

Apply:

Please submit your CV and a cover letter outlining your suitability for the role to recruitment@krugergatehotel.com 

It is not always possible to reply to all applications, should you not hear back from us please consider your application as unsuccessful.